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SME e-readiness in Malaysia

Type of industry or sub-sector
  • Logistics
  • Construction
  • Trading (imports & exports)
  • Wholesale & Retail
  • Hotel & Restaurant
  • Property Development
  • Manufacturing ( please specify below )
  • Agriculture
  • Mining
  • Professional service ( please specify below ) (Your answer)
  • ICT ( please specify below )
  • Others ( please specify below )
  • Web Design
Indicate % breakdown of total sales / revenues derived from:
Domestic market:

  • Your answer:

    90
Foreign market:

  • Your answer:

    10
Size of business operation
Manufacturing sector:
  • Micro (Turnover less than RM300k) (Your answer)
  • Small (RM300k to RM15mil) (Your answer)
  • Medium (RM15mil to ≤ RM50mil)
  • Large (Turnover more than RM50mil)
Services and other sectors
  • Micro (Turnover less than RM300k) (Your answer)
  • Small (RM300k to RM15mil) (Your answer)
  • Medium (RM15mil to ≤ RM50mil)
  • Large (Turnover more than RM50mil)
Number of full-time employees
  • 5
  • 5 - 29 (Your answer)
  • 30 - 74
  • 75 - 199
  • 200 and above
Share of total employment
Local employees (%)

  • Your answer:

    100
Foreign employees (%)
  • No answer given.
Company ownership / structure
  • Bumiputera
  • Non-Bumiputera (Your answer)
  • Joint venture, please indicate ownership
Local (%)
  • No answer given.
Foreign (%)
  • No answer given.
Please circle what best describes your company's current level use ICT

Overall current use of digital technology

Highly advanced High Moderate Low None
Overall current use of digital technology
Please tick the following ICT devices or tools in use in your organization
  • Desktop/Laptops/Notebook, etc (Your answer)
  • Internet Service (Your answer)
  • Tablets or Smartphones (Your answer)
  • Intranet (Your answer)
  • SMS
  • Extranet (Your answer)
  • Organizing tools (Excel, Word, etc) (Your answer)
  • Others ( please list below )
How often are these ICT applications being used in your business?
1 2 3 4 5
E-mail
CRM/CAM (Customer Relationship/Acquisition Management)
Accounting Software
Social Media (Facebook/Twitter, etc)
Company Website
E-banking / e-payment services
Mobile Apps / Whatsapp
My company is using ICT in the following operations
Never Use Seldom Use Moderate Use Widely Used Most Widely Used
Planning & Control
Marketing, including Market Resaerch
Inventory Management
Administration
R&D / Design
Delivery
Customer Service & Client Servicing
Transaction based
Please tick the following statements that best reflect you company's awarenss and adoption of each of the following digital technology tools.
E-commerce platforms Social Media WhatsApp Cloud Big Data
We are aware of these technologies
Will consider adopting them next 24 months
Will consider adopting them in 3-5 years
These technologies are already in use
Will not adopt these technologies
These technologies are unnecessary
To what extend the ICT adoption impact your unit / department / company?
Highly significant Significant Marginal No impact Not applicable
Improve process efficiency & save costs
Increase productivity
Generate additional business/higher sales
Our business model has changed
Improved customer service experience
Shorten the lead time of delivery
Level of ICT knowledge and competencies
  • We have an ICT Department (Your answer)
  • We out-sourced these services
  • Not IT department.
Skill & Competencies of our staff is
  • Adequate
  • Lacking
  • Unskilled
Current intensity use of E-commerce / Digital Technology
  • Not using. My business can function without the use of e-commerce or digital technology
  • We don't know how to develop e-commerce to drive our business
  • We will wait-and-see, but we are ready when the time is right to invest
  • We have been using e-commerce. (Your answer)
How long have your business been using e-commerce

( In years )

  • No answer given.
Ecommerce transaction as % of total sales revenue: (%)
  • No answer given.
Type of e-commerce
  • B2B (Your answer)
  • B2C (Your answer)
  • B2G
  • C2C
  • Others
How frequent do you update and make use of the following websites:
Daily basis Weekly basis Monthly Once every 3-4 months Don't use / Not Applicable
Update/re-design company website
Company E-mail / webmail (Gmail)
Social Media - Facebook/ Google/Twitter
WhatsApp
Online platforms, e.g. Alibaba, Lazada, ebay
Others (please specify below)
Which website of the others did you mention above:
  • No answer given.
Please rate the advantages of e-commerce in order of importance, with
Extremely important Very important Moderately Important Somewhat important Least important Not relevant / No benefit
Offer unlimited opportunities to sell products in domestic and oversea markets
Boost current sales that were constrained by physical location and travel (time)
Potential of cost savings from economies of scale, and lower transaction costs
Potential to develop new products and services
Able to keep a database and track consumer purchasing behaviour
Can improve on customer service delivery; easier means of communication, etc
These are challenges/barriers that may be faced in integrating businesses with digital technology / e-commerce. Please rate them
Being extremely challenging Very challenging Moderately challenging Somewhat challenging Being least challenging issue Not relevant /Not challenging
New technology investment incurs high fixed cost
Require cash flow to upkeep these sites /e-commerce
Insecurity risk of security of payment and privacy of data
Lack of knowledge and skills to do so /Lack of IT technicians
Reliability of internet speed and telecommunication infrastructure
Business is too small to use e-commerce
Lack of know how to exploit digital / e-commerce opportunities
Is innovation / digital technology a priority for your business?
  • Top priority (Your answer)
  • Important but not urgent
  • Least priority
  • Not crucial/Not relevant
Plans on lCT adoption or expansion
Amount of eapital expenditure in next 24 months: RM

  • Your answer:

    4000
Investment in ICT equipment as % of total revenue:

  • Your answer:

    100
How do you plan to fund your E-commerce adoption or expansion in C19?
  • Grant or assistance from government agencies (Your answer)
  • Self-funding (Your answer)
  • Other sources ( please specify )
Why self-funding?
  • No answer given.
Other sources (please specify)
  • No answer given.
Rank the following initiatives that the government should take heed of, with 1 being utmost urgent and 5 being the least urgent.
1 2 3 4 5
Expedite the use of e-government services
User protection from fraud and privacy
Provides appropriate financial support and incentives
Intensify ICT-related skils and competencies by intensifying ICT-related skills & knowledge
Provides internet infrastructure and wide as well as reliable network coverage
Are you aware or heard about the Digital Free Trade (DFTZ)?
  • Yes, we heard about the DFTZ
  • We heard but don't know the functions of DFTZ (Your answer)
  • No, never heard or aware of DFTZ
  • We are aware, but DFTZ is irrelevant to us
The following are the potential benefits of DFTZ. Please rate its likely impacts:

1- Most likely immediately impact 2- Likely impact 3-Moderate impact 4-Somewhat likely 5-Unlikely or the least impact

1 2 3 4 5
DFTZ as the e-commerce regional hub will be a gateway for SMEs to tap into regional market
The one-stop digital hub of logistics, yment, clearance, etc means e-commerce can function efficiently with all facilities being integrated in one location, thus potentially saving business costs
DFTZ opens up many jobs & business opportunities. SMEs continue to grow through e-commerce space and digital economy
DFTZ will enhance commercial and financial institutions to support secured technology for e-commerce transactions
DFTZ will develop our e-commerce to match up with global standards
DFTZ will definitely expedite transformation of SMEs from failing old-fashioned ways by creating new channels of distribution that are based on improved knowledge economy
Stil too early to believe the potential benefits of DFTZ
What are the challenges or disadvantages that you anticipate from the DFTZ? Please rate the potential challenges or disadvantages

1-Most likely immediate impact, 2-Likely impact 3-Moderate impact 4-Somewhat likely 5-Most unlikely impact

1 2 3 4 5
Increased competition and threats from external businesses or from overseas suppliers
Malaysia s first world's DFTZ outside China may be a test case for many more digital FTZs and their offshoots to come. Hence, Malaysia may potentially face competition from other DFTZs in future
Traditional brick and mortar small retailers will be disrupted and driven out of business
SMEs may face costly set up and investment outlay
Confidentiality of business practices/strategies and security of data
Still too premature to determine the challenges or disadvantages caused by the establishment of DFTZ
What are your future business plans in relation to the launching of DFTZ?
  • We don't know. The industry was never consulted on the DFTZ plan
  • E-tailing (retailing) and logistics seem to be the potential beneficiaries. We may diversify into this type of business
  • May consider particlpating in the DFTZ, if given incentives. and when the timing is appropriate
  • No immediate plans to do so, because the DFTZ is not so relevant to our aurent business mode. and the value-add that it can bring (Your answer)
  • We do not have details of the DFTZ yet, but we are well-prepared and ready to participate.
  • Adopt wait and-see. Hard to be convinced on DFTz when Malaysia had encountered many challenges in past projects like MSC, Technology Park Malaysia (TPM), Cyberjaya, etc.
Kindly fill in the following for a complimentary copy of Executive Summary of this survey
Responder Name

  • Your answer:

    renjin
Company name

  • Your answer:

    o2o
Email address

  • Your answer:

    renjin21@gmail.com
Contact number

  • Your answer:

    0162081237
Location / State
  • Kuala Lumpur
  • Selangor (Your answer)
  • Terengganu
  • Penang
  • Johor
  • Pahang
  • Perlis
  • Malacca
  • Perak
  • Kedah
  • Kelantan
  • Sarawak
  • Sabah
  • Negeri Sembilan