Socio-Economic Research Centre

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[{"id":"1","label":"Type of industry or sub-sector","type":"integer","input":"select","values":{"1":"Logistics","2":"Construction","8":"Trading (imports & exports)","9":"Wholesale & Retail","10":"Hotel & Restaurant","11":"Property Development","12":"Manufacturing ( please specify below )","13":"Agriculture","14":"Mining","15":"Professional service ( please specify below )","16":"ICT ( please specify below )","17":"Others ( please specify below )"}},{"id":"14","label":"Manufacturing sector:","type":"integer","input":"select","values":{"38":"Micro (Turnover less than RM300k)","39":"Small (RM300k to RM15mil)","40":"Medium (RM15mil to \u2264 RM50mil)","41":"Large (Turnover more than RM50mil)"}},{"id":"16","label":"Services and other sectors","type":"integer","input":"select","values":{"44":"Micro (Turnover less than RM300k)","45":"Small (RM300k to RM15mil)","46":"Medium (RM15mil to \u2264 RM50mil)","47":"Large (Turnover more than RM50mil)"}},{"id":"17","label":"Number of full-time employees","type":"integer","input":"select","values":{"48":" 5","49":"5 - 29","50":"30 - 74","51":"75 - 199","52":"200 and above"}},{"id":"21","label":"Company ownership \/ structure","type":"integer","input":"select","values":{"64":"Bumiputera","65":"Non-Bumiputera","66":"Joint venture, please indicate ownership"}},{"id":"28","label":"Please tick the following ICT devices or tools in use in your organization","type":"integer","input":"select","values":{"94":"Desktop\/Laptops\/Notebook, etc","95":"Internet Service","96":"Tablets or Smartphones","97":"Intranet","98":"SMS","99":"Extranet","100":"Organizing tools (Excel, Word, etc)","101":"Others ( please list below )"}},{"id":"38","label":"Level of ICT knowledge and competencies","type":"integer","input":"select","values":{"190":"We have an ICT Department","191":"We out-sourced these services","192":"Not IT department."}},{"id":"41","label":"Skill & Competencies of our staff is","type":"integer","input":"select","values":{"193":"Adequate","194":"Lacking","195":"Unskilled"}},{"id":"42","label":"Current intensity use of E-commerce \/ Digital Technology","type":"integer","input":"select","values":{"196":"Not using. My business can function without the use of e-commerce or digital technology","197":"We don't know how to develop e-commerce to drive our business","198":"We will wait-and-see, but we are ready when the time is right to invest","199":"We have been using e-commerce."}},{"id":"46","label":"Type of e-commerce","type":"integer","input":"select","values":{"202":"B2B","203":"B2C","204":"B2G","205":"C2C","206":"Others"}},{"id":"53","label":"Is innovation \/ digital technology a priority for your business?","type":"integer","input":"select","values":{"244":"Top priority","245":"Important but not urgent","246":"Least priority","247":"Not crucial\/Not relevant"}},{"id":"61","label":"How do you plan to fund your E-commerce adoption or expansion in C19?","type":"integer","input":"select","values":{"255":"Grant or assistance from government agencies","256":"Self-funding","257":"Other sources ( please specify )"}},{"id":"65","label":"Are you aware or heard about the Digital Free Trade (DFTZ)?","type":"integer","input":"select","values":{"270":"Yes, we heard about the DFTZ","271":"We heard but don't know the functions of DFTZ","272":"No, never heard or aware of DFTZ","273":"We are aware, but DFTZ is irrelevant to us"}},{"id":"68","label":"What are your future business plans in relation to the launching of DFTZ?","type":"integer","input":"select","values":{"298":"We don't know. The industry was never consulted on the DFTZ plan","299":"E-tailing (retailing) and logistics seem to be the potential beneficiaries. We may diversify into this type of business","300":"May consider particlpating in the DFTZ, if given incentives. and when the timing is appropriate","301":"No immediate plans to do so, because the DFTZ is not so relevant to our aurent business mode. and the value-add that it can bring","302":"We do not have details of the DFTZ yet, but we are well-prepared and ready to participate.","303":"Adopt wait and-see. Hard to be convinced on DFTz when Malaysia had encountered many challenges in past projects like MSC, Technology Park Malaysia (TPM), Cyberjaya, etc."}},{"id":"74","label":"Location \/ State","type":"integer","input":"select","values":{"309":"Kuala Lumpur","310":"Selangor","311":"Terengganu","312":"Penang","313":"Johor","314":"Pahang","315":"Perlis","316":"Malacca","317":"Perak","318":"Kedah","319":"Kelantan","320":"Sarawak","321":"Sabah","322":"Negeri Sembilan"}}]

Total Responses: 5

Type of industry or sub-sector

Logistics (20% / 1 vote)

20%

Construction (20% / 1 vote)

20%

Trading (imports & exports) (0% / 0 votes)

Wholesale & Retail (0% / 0 votes)

Hotel & Restaurant (40% / 2 votes)

40%

Property Development (0% / 0 votes)

Manufacturing ( please specify below ) (0% / 0 votes)

Agriculture (0% / 0 votes)

Mining (0% / 0 votes)

Professional service ( please specify below ) (20% / 1 vote)

20%

ICT ( please specify below ) (0% / 0 votes)

Others ( please specify below ) (0% / 0 votes)

Username	Answer
Guest	Web Design
View All Responses

Total Responses: 0

Indicate % breakdown of total sales / revenues derived from:

Total Responses: 21

Domestic market:

Username	Answer
Guest	90
Guest	test
View All Responses

Total Responses: 0

Foreign market:

Username	Answer
Guest	10
Guest	test
View All Responses

Total Responses: 0

Size of business operation

Total Responses: 4

Manufacturing sector:

Micro (Turnover less than RM300k) (50% / 2 votes)

50%

Small (RM300k to RM15mil) (50% / 2 votes)

50%

Medium (RM15mil to ≤ RM50mil) (0% / 0 votes)

Large (Turnover more than RM50mil) (0% / 0 votes)

Total Responses: 3

Services and other sectors

Micro (Turnover less than RM300k) (66.67% / 2 votes)

66.67%

Small (RM300k to RM15mil) (33.33% / 1 vote)

33.33%

Medium (RM15mil to ≤ RM50mil) (0% / 0 votes)

Large (Turnover more than RM50mil) (0% / 0 votes)

Total Responses: 3

Number of full-time employees

5 (0% / 0 votes)

5 - 29 (33.33% / 1 vote)

33.33%

30 - 74 (33.33% / 1 vote)

33.33%

75 - 199 (33.33% / 1 vote)

33.33%

200 and above (0% / 0 votes)

Total Responses: 0

Share of total employment

Total Responses: 0

Local employees (%)

Username	Answer
Guest	100
Guest	4
View All Responses

Total Responses: 0

Foreign employees (%)

Username	Answer
Guest	3
View All Responses

Total Responses: 3

Company ownership / structure

Bumiputera (0% / 0 votes)

Non-Bumiputera (66.67% / 2 votes)

66.67%

Joint venture, please indicate ownership (33.33% / 1 vote)

33.33%

Total Responses: 0

Local (%)

No answer given.

Total Responses: 0

Foreign (%)

No answer given.

Total Responses: 4

Please circle what best describes your company's current level use ICT

Overall current use of digital technology

	Highly advanced	High	Moderate	Low	None
Overall current use of digital technology	3	0	1	0	0

Overall current use of digital technology

Total Responses: 11

Please tick the following ICT devices or tools in use in your organization

Desktop/Laptops/Notebook, etc (9.09% / 1 vote)

9.09%

Internet Service (18.18% / 2 votes)

18.18%

Tablets or Smartphones (27.27% / 3 votes)

27.27%

Intranet (18.18% / 2 votes)

18.18%

SMS (0% / 0 votes)

Extranet (18.18% / 2 votes)

18.18%

Organizing tools (Excel, Word, etc) (9.09% / 1 vote)

9.09%

Others ( please list below ) (0% / 0 votes)

Total Responses: 18

How often are these ICT applications being used in your business?

	1	2	3	4	5
E-mail	1	1	0	0	1
CRM/CAM (Customer Relationship/Acquisition Management)	0	1	2	0	1
Accounting Software	0	1	0	1	1
Social Media (Facebook/Twitter, etc)	0	1	0	0	1
Company Website	0	0	0	1	1
E-banking / e-payment services	0	0	1	0	1
Mobile Apps / Whatsapp	0	0	0	1	1

E-mail

CRM/CAM (Customer Relationship/Acquisition Management)

Accounting Software

Social Media (Facebook/Twitter, etc)

Company Website

E-banking / e-payment services

Mobile Apps / Whatsapp

Total Responses: 22

My company is using ICT in the following operations

	Never Use	Seldom Use	Moderate Use	Most Widely Used
Planning & Control	1	0	1	1
Marketing, including Market Resaerch	1	1	1	1
Inventory Management	0	0	2	1
Administration	0	0	2	1
R&D / Design	0	0	2	1
Delivery	0	0	1	1
Customer Service & Client Servicing	0	0	1	1
Transaction based	0	0	1	1

Planning & Control

Marketing, including Market Resaerch

Inventory Management

Administration

R&D / Design

Delivery

Customer Service & Client Servicing

Transaction based

Total Responses: 15

Please tick the following statements that best reflect you company's awarenss and adoption of each of the following digital technology tools.

	E-commerce platforms	Social Media	WhatsApp
We are aware of these technologies	2	1	1
Will consider adopting them next 24 months	2	0	1
Will consider adopting them in 3-5 years	1	0	1
These technologies are already in use	0	1	1
Will not adopt these technologies	0	1	1
These technologies are unnecessary	0	1	1

We are aware of these technologies

Will consider adopting them next 24 months

Will consider adopting them in 3-5 years

These technologies are already in use

Will not adopt these technologies

These technologies are unnecessary

Total Responses: 15

To what extend the ICT adoption impact your unit / department / company?

	Highly significant	Significant	Marginal	No impact
Improve process efficiency & save costs	2	0	1	0
Increase productivity	1	1	0	0
Generate additional business/higher sales	1	0	1	0
Our business model has changed	1	1	1	0
Improved customer service experience	1	0	0	1
Shorten the lead time of delivery	1	0	2	0

Improve process efficiency & save costs

Increase productivity

Generate additional business/higher sales

Our business model has changed

Improved customer service experience

Shorten the lead time of delivery

Total Responses: 5

Level of ICT knowledge and competencies

We have an ICT Department (60% / 3 votes)

60%

We out-sourced these services (20% / 1 vote)

20%

Not IT department. (20% / 1 vote)

20%

Total Responses: 0

Skill & Competencies of our staff is

Adequate (0% / 0 votes)

Lacking (0% / 0 votes)

Unskilled (0% / 0 votes)

Total Responses: 3

Current intensity use of E-commerce / Digital Technology

Not using. My business can function without the use of e-commerce or digital technology (33.33% / 1 vote)

33.33%

We don't know how to develop e-commerce to drive our business (0% / 0 votes)

We will wait-and-see, but we are ready when the time is right to invest (33.33% / 1 vote)

33.33%

We have been using e-commerce. (33.33% / 1 vote)

33.33%

Total Responses: 0

How long have your business been using e-commerce

( In years )

No answer given.

Total Responses: 0

Ecommerce transaction as % of total sales revenue: (%)

No answer given.

Total Responses: 2

Type of e-commerce

B2B (50% / 1 vote)

50%

B2C (50% / 1 vote)

50%

B2G (0% / 0 votes)

C2C (0% / 0 votes)

Others (0% / 0 votes)

Total Responses: 12

How frequent do you update and make use of the following websites:

	Daily basis	Weekly basis
Update/re-design company website	1	1
Company E-mail / webmail (Gmail)	1	1
Social Media - Facebook/ Google/Twitter	1	1
WhatsApp	1	1
Online platforms, e.g. Alibaba, Lazada, ebay	1	1
Others (please specify below)	1	1

Update/re-design company website

Company E-mail / webmail (Gmail)

Social Media - Facebook/ Google/Twitter

WhatsApp

Online platforms, e.g. Alibaba, Lazada, ebay

Others (please specify below)

Total Responses: 0

Which website of the others did you mention above:

Username	Answer
Guest	sdf
View All Responses

Total Responses: 13

Please rate the advantages of e-commerce in order of importance, with

	Extremely important	Very important
Offer unlimited opportunities to sell products in domestic and oversea markets	2	1
Boost current sales that were constrained by physical location and travel (time)	1	1
Potential of cost savings from economies of scale, and lower transaction costs	1	1
Potential to develop new products and services	1	1
Able to keep a database and track consumer purchasing behaviour	1	1
Can improve on customer service delivery; easier means of communication, etc	1	1

Offer unlimited opportunities to sell products in domestic and oversea markets

Boost current sales that were constrained by physical location and travel (time)

Potential of cost savings from economies of scale, and lower transaction costs

Potential to develop new products and services

Able to keep a database and track consumer purchasing behaviour

Can improve on customer service delivery; easier means of communication, etc

Total Responses: 15

These are challenges/barriers that may be faced in integrating businesses with digital technology / e-commerce. Please rate them

	Being extremely challenging	Moderately challenging
New technology investment incurs high fixed cost	2	1
Require cash flow to upkeep these sites /e-commerce	1	1
Insecurity risk of security of payment and privacy of data	1	1
Lack of knowledge and skills to do so /Lack of IT technicians	1	1
Reliability of internet speed and telecommunication infrastructure	1	1
Business is too small to use e-commerce	1	1
Lack of know how to exploit digital / e-commerce opportunities	1	1

New technology investment incurs high fixed cost

Require cash flow to upkeep these sites /e-commerce

Insecurity risk of security of payment and privacy of data

Lack of knowledge and skills to do so /Lack of IT technicians

Reliability of internet speed and telecommunication infrastructure

Business is too small to use e-commerce

Lack of know how to exploit digital / e-commerce opportunities

Total Responses: 3

Is innovation / digital technology a priority for your business?

Top priority (33.33% / 1 vote)

33.33%

Important but not urgent (0% / 0 votes)

Least priority (66.67% / 2 votes)

66.67%

Not crucial/Not relevant (0% / 0 votes)

Total Responses: 0

Plans on lCT adoption or expansion

Total Responses: 0

Amount of eapital expenditure in next 24 months: RM

Username	Answer
Guest	4000
Guest	323
View All Responses

Total Responses: 0

Investment in ICT equipment as % of total revenue:

Username	Answer
Guest	100
Guest	33
View All Responses

Total Responses: 3

How do you plan to fund your E-commerce adoption or expansion in C19?

Grant or assistance from government agencies (66.67% / 2 votes)

66.67%

Self-funding (33.33% / 1 vote)

33.33%

Other sources ( please specify ) (0% / 0 votes)

Total Responses: 0

Why self-funding?

No answer given.

Total Responses: 0

Other sources (please specify)

No answer given.

Total Responses: 10

Rank the following initiatives that the government should take heed of, with 1 being utmost urgent and 5 being the least urgent.

	2	3
Expedite the use of e-government services	1	1
User protection from fraud and privacy	0	2
Provides appropriate financial support and incentives	0	2
Intensify ICT-related skils and competencies by intensifying ICT-related skills & knowledge	1	1
Provides internet infrastructure and wide as well as reliable network coverage	0	2

Expedite the use of e-government services

User protection from fraud and privacy

Provides appropriate financial support and incentives

Intensify ICT-related skils and competencies by intensifying ICT-related skills & knowledge

Provides internet infrastructure and wide as well as reliable network coverage

Total Responses: 2

Are you aware or heard about the Digital Free Trade (DFTZ)?

Yes, we heard about the DFTZ (50% / 1 vote)

50%

We heard but don't know the functions of DFTZ (50% / 1 vote)

50%

No, never heard or aware of DFTZ (0% / 0 votes)

We are aware, but DFTZ is irrelevant to us (0% / 0 votes)

Total Responses: 18

The following are the potential benefits of DFTZ. Please rate its likely impacts:

1- Most likely immediately impact 2- Likely impact 3-Moderate impact 4-Somewhat likely 5-Unlikely or the least impact

	1	2	3
DFTZ as the e-commerce regional hub will be a gateway for SMEs to tap into regional market	1	0	2
The one-stop digital hub of logistics, yment, clearance, etc means e-commerce can function efficiently with all facilities being integrated in one location, thus potentially saving business costs	0	1	2
DFTZ opens up many jobs & business opportunities. SMEs continue to grow through e-commerce space and digital economy	0	1	2
DFTZ will enhance commercial and financial institutions to support secured technology for e-commerce transactions	0	0	3
DFTZ will develop our e-commerce to match up with global standards	0	0	2
DFTZ will definitely expedite transformation of SMEs from failing old-fashioned ways by creating new channels of distribution that are based on improved knowledge economy	0	0	2
Stil too early to believe the potential benefits of DFTZ	0	0	2

DFTZ as the e-commerce regional hub will be a gateway for SMEs to tap into regional market

The one-stop digital hub of logistics, yment, clearance, etc means e-commerce can function efficiently with all facilities being integrated in one location, thus potentially saving business costs

DFTZ opens up many jobs & business opportunities. SMEs continue to grow through e-commerce space and digital economy

DFTZ will enhance commercial and financial institutions to support secured technology for e-commerce transactions

DFTZ will develop our e-commerce to match up with global standards

DFTZ will definitely expedite transformation of SMEs from failing old-fashioned ways by creating new channels of distribution that are based on improved knowledge economy

Stil too early to believe the potential benefits of DFTZ

Total Responses: 12

What are the challenges or disadvantages that you anticipate from the DFTZ? Please rate the potential challenges or disadvantages

1-Most likely immediate impact, 2-Likely impact 3-Moderate impact 4-Somewhat likely 5-Most unlikely impact

	1	2	3	4	5
Increased competition and threats from external businesses or from overseas suppliers	0	0	2	0	0
Malaysia s first world's DFTZ outside China may be a test case for many more digital FTZs and their offshoots to come. Hence, Malaysia may potentially face competition from other DFTZs in future	0	0	2	0	0
Traditional brick and mortar small retailers will be disrupted and driven out of business	0	0	2	0	0
SMEs may face costly set up and investment outlay	0	0	2	0	0
Confidentiality of business practices/strategies and security of data	0	0	2	0	0
Still too premature to determine the challenges or disadvantages caused by the establishment of DFTZ	0	0	2	0	0

Increased competition and threats from external businesses or from overseas suppliers

Malaysia s first world's DFTZ outside China may be a test case for many more digital FTZs and their offshoots to come. Hence, Malaysia may potentially face competition from other DFTZs in future

Traditional brick and mortar small retailers will be disrupted and driven out of business

SMEs may face costly set up and investment outlay

Confidentiality of business practices/strategies and security of data

Still too premature to determine the challenges or disadvantages caused by the establishment of DFTZ

Total Responses: 2

What are your future business plans in relation to the launching of DFTZ?

We don't know. The industry was never consulted on the DFTZ plan (0% / 0 votes)

E-tailing (retailing) and logistics seem to be the potential beneficiaries. We may diversify into this type of business (0% / 0 votes)

May consider particlpating in the DFTZ, if given incentives. and when the timing is appropriate (50% / 1 vote)

50%

No immediate plans to do so, because the DFTZ is not so relevant to our aurent business mode. and the value-add that it can bring (50% / 1 vote)

50%

We do not have details of the DFTZ yet, but we are well-prepared and ready to participate. (0% / 0 votes)

Adopt wait and-see. Hard to be convinced on DFTz when Malaysia had encountered many challenges in past projects like MSC, Technology Park Malaysia (TPM), Cyberjaya, etc. (0% / 0 votes)

Total Responses: 0

Kindly fill in the following for a complimentary copy of Executive Summary of this survey

Total Responses: 0

Responder Name

Username	Answer
Guest	renjin
Guest	test
View All Responses

Total Responses: 0

Company name

Username	Answer
Guest	o2o
Guest	test
View All Responses

Total Responses: 0

Email address

Username	Answer
Guest	renjin21@gmail.com
Guest	test
View All Responses

Total Responses: 0

Contact number

Username	Answer
Guest	0162081237
Guest	test
View All Responses

Total Responses: 2

Location / State

Kuala Lumpur (0% / 0 votes)

Selangor (100% / 2 votes)

100%

Terengganu (0% / 0 votes)

Penang (0% / 0 votes)

Johor (0% / 0 votes)

Pahang (0% / 0 votes)

Perlis (0% / 0 votes)

Malacca (0% / 0 votes)

Perak (0% / 0 votes)

Kedah (0% / 0 votes)

Kelantan (0% / 0 votes)

Sarawak (0% / 0 votes)

Sabah (0% / 0 votes)

Negeri Sembilan (0% / 0 votes)

SME e-readiness in Malaysia

Advanced Filter

Type of industry or sub-sector

Indicate % breakdown of total sales / revenues derived from:

Domestic market:

Foreign market:

Size of business operation

Manufacturing sector:

Services and other sectors

Number of full-time employees

Share of total employment

Local employees (%)

Foreign employees (%)

Company ownership / structure

Local (%)

Foreign (%)

Please circle what best describes your company's current level use ICT

Please tick the following ICT devices or tools in use in your organization

How often are these ICT applications being used in your business?

My company is using ICT in the following operations

Please tick the following statements that best reflect you company's awarenss and adoption of each of the following digital technology tools.

To what extend the ICT adoption impact your unit / department / company?

Level of ICT knowledge and competencies

Skill & Competencies of our staff is

Current intensity use of E-commerce / Digital Technology

How long have your business been using e-commerce

Ecommerce transaction as % of total sales revenue: (%)

Type of e-commerce

How frequent do you update and make use of the following websites:

Which website of the others did you mention above:

Please rate the advantages of e-commerce in order of importance, with

These are challenges/barriers that may be faced in integrating businesses with digital technology / e-commerce. Please rate them

Is innovation / digital technology a priority for your business?

Plans on lCT adoption or expansion

Amount of eapital expenditure in next 24 months: RM

Investment in ICT equipment as % of total revenue:

How do you plan to fund your E-commerce adoption or expansion in C19?

Why self-funding?

Other sources (please specify)

Rank the following initiatives that the government should take heed of, with 1 being utmost urgent and 5 being the least urgent.

Are you aware or heard about the Digital Free Trade (DFTZ)?

The following are the potential benefits of DFTZ. Please rate its likely impacts:

What are the challenges or disadvantages that you anticipate from the DFTZ? Please rate the potential challenges or disadvantages

What are your future business plans in relation to the launching of DFTZ?

Kindly fill in the following for a complimentary copy of Executive Summary of this survey

Responder Name

Company name

Email address

Contact number

Location / State

Text Answers