1
SME e-readiness in Malaysia
sme-e-readiness-in-malaysia
<p>Description here</p>
<p>Disclaimer: The information you have provided in this survey will be treated in strictest confidence.</p>
5
1
.
*
61.6.152.141
1
0
0
3r0Na3XIGyZTt1F0
cookie,
1
8
2018-07-31 07:00:27
170
2018-07-31 07:00:27
0000-00-00 00:00:00
0
0000-00-00 00:00:00
2018-07-31 07:15:36
0000-00-00 00:00:00
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0
Survey
survey
1
O2O Digital
service@o2o.my
ROOT
1
root
.
-
1
Type of industry or sub-sector
1
2
1
1
1
1
RW
0
0
0
.
-
1
Logistics
1
x
1
-
2
Construction
1
x
2
-
8
Trading (imports & exports)
1
x
3
-
9
Wholesale & Retail
1
x
4
-
10
Hotel & Restaurant
1
x
5
-
11
Property Development
1
x
6
-
12
Manufacturing ( please specify below )
1
x
7
-
13
Agriculture
1
x
8
-
14
Mining
1
x
9
-
15
Professional service ( please specify below )
1
x
10
-
16
ICT ( please specify below )
1
x
11
-
17
Others ( please specify below )
1
x
12
0
-
6
Indicate % breakdown of total sales / revenues derived from:
1
1
1
3
0
0
RW
0
0
0
.
0
-
3
Domestic market:
1
7
1
4
0
0
RW
0
0
0
.
-
18
3
text
1
-
20
3
text
1
-
21
3
text
1
-
26
3
text
1
0
-
7
Foreign market:
1
7
1
4
0
0
RW
0
0
0
.
-
22
7
text
1
-
23
7
text
1
-
24
7
text
1
-
25
7
text
1
-
27
7
text
1
0
-
10
Size of business operation
1
1
1
4
0
0
RW
0
0
0
.
0
-
14
Manufacturing sector:
1
3
1
5
0
0
RW
0
0
0
.
-
38
Micro (Turnover less than RM300k)
14
x
1
-
39
Small (RM300k to RM15mil)
14
x
2
-
40
Medium (RM15mil to ≤ RM50mil)
14
x
3
-
41
Large (Turnover more than RM50mil)
14
x
4
0
-
16
Services and other sectors
1
3
1
5
0
0
RW
0
0
0
.
-
44
Micro (Turnover less than RM300k)
16
x
1
-
45
Small (RM300k to RM15mil)
16
x
2
-
46
Medium (RM15mil to ≤ RM50mil)
16
x
3
-
47
Large (Turnover more than RM50mil)
16
x
4
0
-
17
Number of full-time employees
1
3
1
5
0
0
IL
0
0
0
.
-
48
5
17
x
1
-
49
5 - 29
17
x
2
-
50
30 - 74
17
x
3
-
51
75 - 199
17
x
4
-
52
200 and above
17
x
5
0
-
18
Share of total employment
1
1
1
5
0
0
RW
0
0
0
.
0
-
19
Local employees (%)
1
7
1
5
0
0
RW
0
0
0
.
-
53
19
text
1
-
54
19
text
1
-
55
19
text
1
-
56
19
text
1
-
57
19
text
1
0
-
20
Foreign employees (%)
1
7
1
5
0
0
RW
0
0
0
.
-
58
20
text
1
-
59
20
text
1
-
60
20
text
1
-
61
20
text
1
-
62
20
text
1
-
63
20
text
1
0
-
21
Company ownership / structure
1
3
1
5
0
0
IL
0
0
0
.
-
64
Bumiputera
21
x
1
-
65
Non-Bumiputera
21
x
2
-
66
Joint venture, please indicate ownership
21
x
3
0
-
1
{"name":"selected","answer_id":66,"column_id":0,"page":0,"finalize":0,"question":22}
21
If the user <strong>select</strong> the answer <strong>Joint venture, please indicate ownership</strong> then show the question <strong>Local (%)</strong>
selected
66
0
0
0
22
-
2
{"name":"selected","answer_id":66,"column_id":0,"page":0,"finalize":0,"question":23}
21
If the user <strong>select</strong> the answer <strong>Joint venture, please indicate ownership</strong> then show the question <strong>Foreign (%)</strong>
selected
66
0
0
0
23
-
- 22
- 23
-
22
Local (%)
1
7
1
5
0
0
RW
0
0
0
.
-
69
22
text
1
-
70
22
text
1
-
71
22
text
1
-
72
22
text
1
-
73
22
text
1
-
80
22
text
1
1
-
23
Foreign (%)
1
7
1
5
0
0
RW
0
0
0
.
-
74
23
text
1
-
75
23
text
1
-
76
23
text
1
-
77
23
text
1
-
78
23
text
1
-
79
23
text
1
1
-
27
Please circle what best describes your company's current level use ICT
<p>Overall current use of digital technology</p>
1
5
2
2
0
0
RW
0
0
0
.
-
88
Overall current use of digital technology
27
x
1
-
89
Highly advanced
27
y
1
-
90
High
27
y
2
-
91
Moderate
27
y
3
-
92
Low
27
y
4
-
93
None
27
y
5
0
-
28
Please tick the following ICT devices or tools in use in your organization
1
3
2
3
1
0
RW
0
0
0
.
-
94
Desktop/Laptops/Notebook, etc
28
x
1
-
95
Internet Service
28
x
2
-
96
Tablets or Smartphones
28
x
3
-
97
Intranet
28
x
4
-
98
SMS
28
x
5
-
99
Extranet
28
x
6
-
100
Organizing tools (Excel, Word, etc)
28
x
7
-
101
Others ( please list below )
28
x
8
0
-
31
How often are these ICT applications being used in your business?
1
6
2
4
0
0
RW
0
0
0
.
-
118
E-mail
31
x
1
-
119
CRM/CAM (Customer Relationship/Acquisition Management)
31
x
2
-
120
Accounting Software
31
x
3
-
121
Social Media (Facebook/Twitter, etc)
31
x
4
-
122
Company Website
31
x
5
-
123
E-banking / e-payment services
31
x
6
-
124
Mobile Apps / Whatsapp
31
x
7
-
125
1
31
y
1
-
126
2
31
y
2
-
127
3
31
y
3
-
128
4
31
y
4
-
129
5
31
y
5
0
-
34
My company is using ICT in the following operations
1
6
2
4
0
0
RW
0
0
0
.
-
142
Planning & Control
34
x
1
-
143
Marketing, including Market Resaerch
34
x
2
-
144
Inventory Management
34
x
3
-
145
Administration
34
x
4
-
146
R&D / Design
34
x
5
-
147
Delivery
34
x
6
-
148
Customer Service & Client Servicing
34
x
7
-
154
Transaction based
34
x
8
-
149
Never Use
34
y
1
-
150
Seldom Use
34
y
2
-
151
Moderate Use
34
y
3
-
152
Widely Used
34
y
4
-
153
Most Widely Used
34
y
5
0
-
35
Please tick the following statements that best reflect you company's awarenss and adoption of each of the following digital technology tools.
1
6
2
4
0
0
RW
0
0
0
.
-
155
We are aware of these technologies
35
x
1
-
156
Will consider adopting them next 24 months
35
x
2
-
157
Will consider adopting them in 3-5 years
35
x
3
-
158
These technologies are already in use
35
x
4
-
159
Will not adopt these technologies
35
x
5
-
160
These technologies are unnecessary
35
x
6
-
162
E-commerce platforms
35
y
1
-
163
Social Media
35
y
2
-
164
WhatsApp
35
y
3
-
165
Cloud
35
y
4
-
166
Big Data
35
y
5
0
-
37
To what extend the ICT adoption impact your unit / department / company?
1
5
2
5
0
0
RW
0
0
0
.
-
179
Improve process efficiency & save costs
37
x
1
-
180
Increase productivity
37
x
2
-
181
Generate additional business/higher sales
37
x
3
-
182
Our business model has changed
37
x
4
-
183
Improved customer service experience
37
x
5
-
184
Shorten the lead time of delivery
37
x
6
-
185
Highly significant
37
y
1
-
186
Significant
37
y
2
-
187
Marginal
37
y
3
-
188
No impact
37
y
4
-
189
Not applicable
37
y
5
0
-
38
Level of ICT knowledge and competencies
1
2
2
6
0
0
RW
0
0
0
.
-
190
We have an ICT Department
38
x
1
-
191
We out-sourced these services
38
x
2
-
192
Not IT department.
38
x
3
0
-
3
{"name":"selected","answer_id":192,"column_id":0,"page":0,"finalize":0,"question":41}
38
If the user <strong>select</strong> the answer <strong>Not IT department.</strong> then show the question <strong>Skill & Competencies of our staff is</strong>
selected
192
0
0
0
41
-
- 41
-
41
Skill & Competencies of our staff is
1
2
2
7
0
0
RW
0
0
0
.
-
193
Adequate
41
x
1
-
194
Lacking
41
x
2
-
195
Unskilled
41
x
3
1
-
42
Current intensity use of E-commerce / Digital Technology
1
2
3
0
0
0
RW
0
0
0
.
-
196
Not using. My business can function without the use of e-commerce or digital technology
42
x
1
-
197
We don't know how to develop e-commerce to drive our business
42
x
2
-
198
We will wait-and-see, but we are ready when the time is right to invest
42
x
3
-
199
We have been using e-commerce.
42
x
4
0
-
4
{"name":"selected","answer_id":199,"column_id":0,"page":0,"finalize":0,"question":43}
42
If the user <strong>select</strong> the answer <strong>We have been using e-commerce.</strong> then show the question <strong>How long have your business been using e-commerce</strong>
selected
199
0
0
0
43
-
5
{"name":"selected","answer_id":199,"column_id":0,"page":0,"finalize":0,"question":44}
42
If the user <strong>select</strong> the answer <strong>We have been using e-commerce.</strong> then show the question <strong>Ecommerce transaction as % of total sales revenue: (%)</strong>
selected
199
0
0
0
44
-
6
{"name":"selected","answer_id":199,"column_id":0,"page":0,"finalize":0,"question":46}
42
If the user <strong>select</strong> the answer <strong>We have been using e-commerce.</strong> then show the question <strong>Type of e-commerce</strong>
selected
199
0
0
0
46
-
- 43
- 44
- 46
-
43
How long have your business been using e-commerce
<p>( In years )</p>
1
7
3
1
0
0
RW
0
0
0
.
-
200
43
text
1
1
-
44
Ecommerce transaction as % of total sales revenue: (%)
1
7
3
2
0
0
RW
0
0
0
.
-
201
44
text
1
1
-
46
Type of e-commerce
1
3
3
3
0
0
RW
0
0
0
.
-
202
B2B
46
x
1
-
203
B2C
46
x
2
-
204
B2G
46
x
3
-
205
C2C
46
x
4
-
206
Others
46
x
5
1
-
48
How frequent do you update and make use of the following websites:
1
5
3
4
0
0
RW
0
0
0
.
-
208
Update/re-design company website
48
x
1
-
209
Company E-mail / webmail (Gmail)
48
x
2
-
210
Social Media - Facebook/ Google/Twitter
48
x
3
-
211
WhatsApp
48
x
4
-
212
Online platforms, e.g. Alibaba, Lazada, ebay
48
x
5
-
213
Others (please specify below)
48
x
6
-
214
Daily basis
48
y
1
-
215
Weekly basis
48
y
2
-
216
Monthly
48
y
3
-
217
Once every 3-4 months
48
y
4
-
218
Don't use / Not Applicable
48
y
5
0
-
7
{"name":"selected","answer_id":213,"column_id":214,"page":0,"finalize":0,"question":49}
48
If the user <strong>select</strong> the answer <strong>Others (please specify below)</strong> and column <strong>Daily basis</strong> then show the question <strong>Which website of the others did you mention above:</strong>
selected
213
214
0
0
49
-
8
{"name":"selected","answer_id":213,"column_id":215,"page":0,"finalize":0,"question":49}
48
If the user <strong>select</strong> the answer <strong>Others (please specify below)</strong> and column <strong>Weekly basis</strong> then show the question <strong>Which website of the others did you mention above:</strong>
selected
213
215
0
0
49
-
9
{"name":"selected","answer_id":213,"column_id":216,"page":0,"finalize":0,"question":49}
48
If the user <strong>select</strong> the answer <strong>Others (please specify below)</strong> and column <strong>Monthly</strong> then show the question <strong>Which website of the others did you mention above:</strong>
selected
213
216
0
0
49
-
10
{"name":"selected","answer_id":213,"column_id":217,"page":0,"finalize":0,"question":49}
48
If the user <strong>select</strong> the answer <strong>Others (please specify below)</strong> and column <strong>Once every 3-4 months</strong> then show the question <strong>Which website of the others did you mention above:</strong>
selected
213
217
0
0
49
-
11
{"name":"selected","answer_id":213,"column_id":218,"page":0,"finalize":0,"question":49}
48
If the user <strong>select</strong> the answer <strong>Others (please specify below)</strong> and column <strong>Don't use / Not Applicable</strong> then show the question <strong>Which website of the others did you mention above:</strong>
selected
213
218
0
0
49
-
-
- 49
-
- 49
-
- 49
-
- 49
-
- 49
-
49
Which website of the others did you mention above:
1
7
3
5
0
0
RW
0
0
0
.
-
207
49
text
1
1
-
51
Please rate the advantages of e-commerce in order of importance, with
1
5
3
6
0
0
RW
0
0
0
.
-
219
Offer unlimited opportunities to sell products in domestic and oversea markets
51
x
1
-
220
Boost current sales that were constrained by physical location and travel (time)
51
x
2
-
221
Potential of cost savings from economies of scale, and lower transaction costs
51
x
3
-
222
Potential to develop new products and services
51
x
4
-
223
Able to keep a database and track consumer purchasing behaviour
51
x
5
-
224
Can improve on customer service delivery; easier means of communication, etc
51
x
6
-
225
Extremely important
51
y
1
-
226
Very important
51
y
2
-
227
Moderately Important
51
y
3
-
228
Somewhat important
51
y
4
-
229
Least important
51
y
5
-
230
Not relevant / No benefit
51
y
6
0
-
52
These are challenges/barriers that may be faced in integrating businesses with digital technology / e-commerce. Please rate them
1
5
3
7
0
0
RW
0
0
0
.
-
231
New technology investment incurs high fixed cost
52
x
1
-
232
Require cash flow to upkeep these sites /e-commerce
52
x
2
-
233
Insecurity risk of security of payment and privacy of data
52
x
3
-
234
Lack of knowledge and skills to do so /Lack of IT technicians
52
x
4
-
235
Reliability of internet speed and telecommunication infrastructure
52
x
5
-
236
Business is too small to use e-commerce
52
x
6
-
237
Lack of know how to exploit digital / e-commerce opportunities
52
x
7
-
238
Being extremely challenging
52
y
1
-
239
Very challenging
52
y
2
-
240
Moderately challenging
52
y
3
-
241
Somewhat challenging
52
y
4
-
242
Being least challenging issue
52
y
5
-
243
Not relevant /Not challenging
52
y
6
0
-
53
Is innovation / digital technology a priority for your business?
1
2
3
8
0
0
RW
0
0
0
.
-
244
Top priority
53
x
1
-
245
Important but not urgent
53
x
2
-
246
Least priority
53
x
3
-
247
Not crucial/Not relevant
53
x
4
0
-
54
Plans on lCT adoption or expansion
1
1
3
9
0
0
RW
0
0
0
.
0
-
55
Amount of eapital expenditure in next 24 months: RM
1
7
3
10
0
0
RW
0
0
0
.
-
248
55
text
1
-
250
55
text
1
0
-
56
Investment in ICT equipment as % of total revenue:
1
7
3
11
0
0
RW
0
0
0
.
-
249
56
text
1
-
251
56
text
1
0
-
61
How do you plan to fund your E-commerce adoption or expansion in C19?
1
3
3
13
0
0
RW
0
0
0
.
-
255
Grant or assistance from government agencies
61
x
1
-
256
Self-funding
61
x
2
-
257
Other sources ( please specify )
61
x
3
0
-
12
{"name":"selected","answer_id":256,"column_id":0,"page":0,"finalize":0,"question":62}
61
If the user <strong>select</strong> the answer <strong>Self-funding</strong> then show the question <strong>Why self-funding?</strong>
selected
256
0
0
0
62
-
13
{"name":"selected","answer_id":257,"column_id":0,"page":0,"finalize":0,"question":63}
61
If the user <strong>select</strong> the answer <strong>Other sources ( please specify )</strong> then show the question <strong>Other sources (please specify)</strong>
selected
257
0
0
0
63
-
- 62
-
- 63
-
62
Why self-funding?
1
7
3
14
0
0
RW
0
0
0
.
-
258
62
text
1
1
-
63
Other sources (please specify)
1
7
3
15
0
0
RW
0
0
0
.
-
259
63
text
1
1
-
64
Rank the following initiatives that the government should take heed of, with 1 being utmost urgent and 5 being the least urgent.
1
5
3
16
0
0
RW
0
0
0
.
-
260
Expedite the use of e-government services
64
x
1
-
261
User protection from fraud and privacy
64
x
2
-
262
Provides appropriate financial support and incentives
64
x
3
-
263
Intensify ICT-related skils and competencies by intensifying ICT-related skills & knowledge
64
x
4
-
264
Provides internet infrastructure and wide as well as reliable network coverage
64
x
5
-
265
1
64
y
1
-
266
2
64
y
2
-
267
3
64
y
3
-
268
4
64
y
4
-
269
5
64
y
5
0
-
65
Are you aware or heard about the Digital Free Trade (DFTZ)?
1
2
4
1
0
0
RW
0
0
0
.
-
270
Yes, we heard about the DFTZ
65
x
1
-
271
We heard but don't know the functions of DFTZ
65
x
2
-
272
No, never heard or aware of DFTZ
65
x
3
-
273
We are aware, but DFTZ is irrelevant to us
65
x
4
0
-
66
The following are the potential benefits of DFTZ. Please rate its likely impacts:
<p>1- Most likely immediately impact 2- Likely impact 3-Moderate impact 4-Somewhat likely 5-Unlikely or the least impact</p>
1
5
4
2
0
0
RW
0
0
0
.
-
274
DFTZ as the e-commerce regional hub will be a gateway for SMEs to tap into regional market
66
x
1
-
275
The one-stop digital hub of logistics, yment, clearance, etc means e-commerce can function efficiently with all facilities being integrated in one location, thus potentially saving business costs
66
x
2
-
276
DFTZ opens up many jobs & business opportunities. SMEs continue to grow through e-commerce space and digital economy
66
x
3
-
277
DFTZ will enhance commercial and financial institutions to support secured technology for e-commerce transactions
66
x
4
-
278
DFTZ will develop our e-commerce to match up with global standards
66
x
5
-
279
DFTZ will definitely expedite transformation of SMEs from failing old-fashioned ways by creating new channels of distribution that are based on improved knowledge economy
66
x
6
-
280
Stil too early to believe the potential benefits of DFTZ
66
x
7
-
281
1
66
y
1
-
282
2
66
y
2
-
283
3
66
y
3
-
284
4
66
y
4
-
285
5
66
y
5
0
-
67
What are the challenges or disadvantages that you anticipate from the DFTZ? Please rate the potential challenges or disadvantages
<p>1-Most likely immediate impact, 2-Likely impact 3-Moderate impact 4-Somewhat likely 5-Most unlikely impact</p>
1
5
4
3
0
0
RW
0
0
0
.
-
286
Increased competition and threats from external businesses or from overseas suppliers
67
x
1
-
287
Malaysia s first world's DFTZ outside China may be a test case for many more digital FTZs and their offshoots to come. Hence, Malaysia may potentially face competition from other DFTZs in future
67
x
2
-
288
Traditional brick and mortar small retailers will be disrupted and driven out of business
67
x
3
-
289
SMEs may face costly set up and investment outlay
67
x
4
-
290
Confidentiality of business practices/strategies and security of data
67
x
5
-
291
Still too premature to determine the challenges or disadvantages caused by the establishment of DFTZ
67
x
6
-
293
1
67
y
1
-
294
2
67
y
2
-
295
3
67
y
3
-
296
4
67
y
4
-
297
5
67
y
5
0
-
68
What are your future business plans in relation to the launching of DFTZ?
1
2
4
4
0
0
RW
0
0
0
.
-
298
We don't know. The industry was never consulted on the DFTZ plan
68
x
1
-
299
E-tailing (retailing) and logistics seem to be the potential beneficiaries. We may diversify into this type of business
68
x
2
-
300
May consider particlpating in the DFTZ, if given incentives. and when the timing is appropriate
68
x
3
-
301
No immediate plans to do so, because the DFTZ is not so relevant to our aurent business mode. and the value-add that it can bring
68
x
4
-
302
We do not have details of the DFTZ yet, but we are well-prepared and ready to participate.
68
x
5
-
303
Adopt wait and-see. Hard to be convinced on DFTz when Malaysia had encountered many challenges in past projects like MSC, Technology Park Malaysia (TPM), Cyberjaya, etc.
68
x
6
0
-
70
Kindly fill in the following for a complimentary copy of Executive Summary of this survey
1
1
4
5
0
0
RW
0
0
0
.
0
-
69
Responder Name
1
7
4
6
0
0
RW
0
0
0
.
-
304
69
text
1
-
323
69
text
1
0
-
71
Company name
1
7
4
6
0
0
RW
0
0
0
.
-
305
71
text
1
-
306
71
text
1
-
324
71
text
1
0
-
72
Email address
1
7
4
7
0
0
RW
0
0
0
.
-
307
72
text
1
-
325
72
text
1
0
-
73
Contact number
1
7
4
8
0
0
RW
0
0
0
.
-
308
73
text
1
-
326
73
text
1
0
-
74
Location / State
1
2
4
9
0
0
IL
0
0
0
.
-
309
Kuala Lumpur
74
x
1
-
310
Selangor
74
x
2
-
311
Terengganu
74
x
3
-
312
Penang
74
x
4
-
313
Johor
74
x
5
-
314
Pahang
74
x
6
-
315
Perlis
74
x
7
-
316
Malacca
74
x
8
-
317
Perak
74
x
9
-
318
Kedah
74
x
10
-
319
Kelantan
74
x
11
-
320
Sarawak
74
x
12
-
321
Sabah
74
x
13
-
322
Negeri Sembilan
74
x
14
0
-
1
SECTION A: Business Background
1
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2
SECTION B: Level of ICT Adoption
2
-
3
Section C: The intensity use of digital technology / ec-ommerce
3
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4
Section D: OPINION ON THE ESTABLISHMENT OF DIGITAL FREE TRADE ZONE
4